Common queries answered
Frequently asked Questions
For normal standard shipping:
1)Ships to USA/UK/Canada by free shipping base on economic/standard shipping with tracking number, it estimated about 10-20days depend on your local delivery.
2)Will usually ship out item within 2-7 business day.
1) In case of shipping wrong items, missing item or item damaged during shipping, please contact us to report the error or damage. You will need to provide photos of the products to prove that we shipped the wrong items or damaged during shipping. We will exchange the items or you return the products and get full refund.
2) If the products have quality issues, as long as the product is unused or unwashed, you can return it to us in its original package within 7 days after received the parcel. We will either offer you a full refund or exchange according to your requests.
Please contact us before the goods be shippped out.
We will provide the tracking # of parcel once the goods be shipped out by email notification.
Yes, sure. You can contact us any time.
Please get in touch with us.
Please add the item listing to cart, you will find out if this item ship to your country or nor.
Generally speaking, if there are multiple orders, it is one package, and there may be multiple packages in batches.
If you are in the US, it may be sent from our US warehouse. If the warehouse is out of stock, we will also send it out from the warehouse in UK/Canada/ or China. No matter where it is shipped from, we guarantee 100% product quality.
Still need help?
Get in touch with us
If you need to speak with a representative from our store, you may email us at anytime and we will get back to you as soon as possible. Our team is dedicated to ensure you get the best customer service to assist you with any matters. Don’t be shy, just drop us an email and we will do our best to answer any inquiries you may have. Please allow up to 24 hours for us to get back to you.
Thank you!